Privacy Policy

Your name

Why: So messages feel personal and your cleaner knows who they're talking to.

e.g. When your cleaner sends a report, it says "Hi Hatti" — not "Hi Customer #4182."

Who sees it: Your cleaner only

Your WhatsApp number

Why: It's how we identify you. Every message you send is matched to your account.

e.g. When you message "what time is my next clean?", we find your booking and reply — all in seconds.

Who sees it: Your cleaner only

Your property address

Why: So your cleaner knows where to go, and so the checklist is specific to your home.

e.g. "12 Church Lane" is stored so the checklist says "Kitchen at Church Lane" — not a generic list.

Who sees it: Your cleaner only

Your cleaning checklist

Why: So every clean is consistent and your cleaner knows exactly what you expect.

e.g. If you've said "don't move the plant on the windowsill", your cleaner sees it every time.

Who sees it: Your cleaner only

Your messages

Why: So the assistant can remember context and we can review issues if something goes wrong.

e.g. If you reported a problem last week, we can look back to understand what happened.

Who sees it: Clean Team admin only

Your clean history

Why: A record of completed cleans and any notes.

e.g. You can ask "when was my last clean?" and get an instant answer.

Who sees it: You and your cleaner